Delivery, Refunds and Returns

Here at Laughing Hens we are completely dedicated to your total satisfaction. We do everything we can to make sure your order gets to you as soon as possible. Every effort is made to pick, carefully wrap and dispatch your order within 2 working days. We are pleased to answer any questions or queries you have as a customer regarding the delivery of your items. Our team are able to help you via email or telephone, and if not immediately we will get back to you very shortly.

Delivery Times and Postage Costs

Once your order has been dispatched, you will receive a dispatch email informing you that your order is on the way.

Please see postage costs and estimated delivery times here

International customers: Please note that customers are responsible for any customs and import taxes that may apply (orders over USD$ 800 to USA and CAD$ 150 to Canada). 

Delayed Items & Orders (Out of Stock / Split Orders)

As we are dedicated to ensuring you receive your goods as quickly as possible we may occasionally "split" your order. If an item from your order is out of stock, we will send the other items on your order that are available immediately. You will receive an email from us about a "split order" detailing the items that are out of stock, an estimate of when they will be back in stock and sent out to you, and a new order number for these out of stock items. You will then receive a dispatch notification for the items on your order that are available and have been sent. In the case of any further delays we will keep you updated by email.

In the unlikely event that your entire order is delayed, we will send you an email informing you of this along with an estimate of the expected dispatch date. 

Orders Not Received

If you have received a dispatch email and your order has not arrived, please check your tracking (if applicable) using the link provided in the dispatch email you received from us for updates. Very often the parcel was not been able to be delivered and is waiting for you at your local Royal Mail depot, in your designated "safe place" or with a neighbour.

Please leave 10 working days before contacting us regarding non-delivery. The Post Office only consider a parcel 'lost' if it has not been delivered 3 weeks after dispatch. If your order still has not arrived after this time please contact us via phone or email and we will be pleased to resend your order immediately, subject to items being available.

Returns, Replacements & Refunds

We hope you are satisfied with your order. If you are not, we will happily accept returned items for a refund. Refund requests must be made within 30 days of receipt of your order. Please return the products in a re-saleable condition with appropriate packing along with the delivery note and why you are returning the goods. *We regret we cannot accept returns of patterns, books or leaflets due to copyright law on these items. If you choose to return these items to us you will not be refunded for the goods or postage.

It is important that the original dispatch note is included with returned items this will assist us making any refunds due.

In the unlikely event that you receive incorrect, deffective or damaged goods, email us at [email protected] for a pre-paid return label. 

Customer wishing to return items for a refund should using the following addresses:

USA Returns address:

Trulogic - EZI - Laughing Hens

5401 NW 72nd ave

Miami FL 33166-4223 

Canada Returns address:

Laughing Hens - EziReturns

C/O Delivery Net

45 Mural Street, #3

Richmond Hill, ON L4B 1J4

 

Under the Customer Protection (Distance Selling) Regulations 2000, you have seven working days upon receiving any goods to cancel your order. Where you exercise this statutory right to cancel, we will fully refund the price paid for the goods. The refund will be paid to you once we receive the goods in re-salable condition. In all cases of cancellation, the notification to us must be made in writing (e-mail counts as writing) within seven working days of you receiving the goods and should include the order number and details of the claim. Your email or letter will be deemed to have been received by us on the date you send it. The goods must be sent with their original, undamaged packaging and the original invoice.

All refunds will be made via the original payment method, credit notes can be issued on request.