Coronavirus Update

Important Notice: Coronavirus Update

UPDATED 01/05/2020

We are open for business and continuing to accept and fulfill orders.

Please ensure that all of your order details are correct before you place your order. This includes the items, quantities and delivery address. We are receiving a high volume of inquiries and may not be able to change this for you before your order is dispatched.

All orders will be dispatched as soon as possible. We aim to dispatch your orders in approximately 2-3 business days.

All email inquiries will be responded to as soon as possible. Due to the high volume of inquiries we are currently receiving, it may take longer than usual for us to reply.

We are currently unable to take phone calls due to the high volume of inquiries we are receiving. Please email us instead at [email protected]

Please note that both UK and international deliveries are taking longer to arrive than normal. Please see the "Delivery Times" update on this page.

Thank you for your continued support, understanding and patience through these difficult (and busy) times!

Online Sales & Deliveries

Our online sales department are still working business as usual and our courier companies are still operating. Our friendly sales team are still available online via email at [email protected].

Our operating times and office hours are still Mon-Fri 9am-5pm BST (GMT+1).

Please note that we are experiencing an increased volume of inquiries and we are working as quickly and safely as we can to reply. We apologize that there may be delays in answering your queries and thank you for your patience whilst we work hard to reply to everyone as soon as possible.

International Orders

We are currently still able to ship internationally to most countries and are continuing to do so. Please be aware that delivery times may be slower than usual due to the increased postal demand, additional personal safety measures in place to protect postal workers, and also the potentially reduced postal staff levels in some countries/regions.

We advise that you select tracked shipping where possible so that you can keep updated on the status of your delivery once your order has been dispatched.

Dispatch Times

We are currently experiencing a very high volume of sales and inquiries and are working as quickly and safely as we can to dispatch orders. However, due to the additional safety measures we have put in place to protect our staff, and the increased volume of sales we estimate that it will take approximately 2-3 business days to dispatch your order.

Delivery Times

Our customer service team has been inundated with emails requesting updates on shipping, and are struggling to keep up. We know that many are stuck at home, eagerly awaiting their squishy packages, but please be patient.

Delivery is taking a longer at the moment due to increased postal demand, reduced postal staff levels and additional safety measures that are in place at present as a result of the COVID-19 outbreak.

All national postal services are prioritizing the delivery of medical supplies and, as a result, other parcels are being delayed.

The time it takes to deliver your parcel will vary, as this is an ever changing situation, and not all parcels will see much of a delay. Therefore, it is difficult for us to give you ETA's.

UK: Parcels may take around 3 weeks to arrive
Mainland Europe & Ireland: Parcels may take around 4 weeks to arrive.
US, Canada and the rest of the world: Parcels may take around 4-6 weeks to arrive.

Safety

The safety of our staff at this time is paramount and we are following government guidelines to ensure their wellbeing, with those that can work remotely working from home. We have a small team of 8 staff who are dedicated to providing the best service they can for you through these difficult times. We appreciate your ongoing support and patience whilst we work as quickly and safely as we can.

Notes from Royal Mail

Most mail will be delivered as normal. However, if your parcel is too large, or requires a signature the Royal Mail have taken the following steps:

In order to protect both their staff and customers as much as possible, Royal Mail will not be handing over hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where Royal Mail need to deliver any parcel that won’t fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all Royal Mail will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from a local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card Royal Mail left you and a form of ID in the name of the person the item is addressed to.